With SiteMinder, rooms are booked, inventory is updated, margins are maximised and hoteliers tend to guests, not technology. Read these hotel case studies to see how some of our customers achieved their potential.
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Running a busy property comes with many challenges, not least of which is the task of managing inventory and reservations. For the team at Lotus, this proved to be a most frustrating experience before SiteMinder came along.
Minor Hotels has made being adaptable part of its DNA. The sometimes more, sometimes less approach of the 530-strong hotel group makes it ready for change at any moment, and the company expects the same of its technology partners. SiteMinder’s latest response has been Multi-Property.
Muthu Hotels & Resorts is an early beneficiary of a world of new connectivity, connecting Oaky via SiteMinder to increase upsell opportunities.
With two popular hotels operating in Taiwan, FAWN group needed the help of a technology solution to manage distribution and routine processes. Luckily, SiteMinder was everything it could ask for.
Talabgaon Castle streamlines administrative tasks, automates revenue management, drives more bookings, and increases revenue thanks to SiteMinder.
"SiteMinder has provided an easy way to control our room inventory and selling rate on global online travel agents. It is very user-friendly, has a fresh look, simple and easy for our guests and for our staff to use. Since going live with TheBookingButton and Channel Manager we have received a substantial increase of reservations from our website as it looks more professional, it’s easy-to-use, and it offers the guest plenty of information"
BW Suite Belitung is 4 star leading Hotel in Belitung, featuring 202 guest rooms, hotel restaurant, bar and swimming pool. BW Suite Belitung is part of BW Group Company.
"SiteMinder is the biggest part of our digital distribution success. We've been using The Channel Manager for more than three years, it is simply outstanding. The interface is very easy to use, the automated inventory is time saving, and we can spend more time on analytics and tactics. We also use TheBookingButton, which has a lot of features such as script embedding and customisation, and pixel integration for online advertising. We've tried another channel manager and booking engine before but they we're incomparable to SiteMinder. SiteMinder is worth a lot more than its price."
Viceroy Bali is one of the world's most intimate and beautiful boutique luxury experiences situated 10 minutes from the bustling cultural town of Ubud.
Golden Phoenix Hotel Manila brings 77% more guests to their hotel website with the help of SiteMinder's Website tool, Canvas.
Palm Garden Amed Beach & Spa Resort create a beautiful new website with full booking facilities and increase direct booking by 10%.
Chiang Mai Guesthouse in Thailand saves hours of manual work and increase revenue and profitability by 80% with SiteMinder.
Villa Air Bali Boutique Resort & Spa, Indonesia, connect with new OTAs and grow their customer base with SiteMinder Technology
"We have been using SiteMinder's products - both The Channel Manager and its booking engine TheBookingButton, since the resort opened its doors in 2013. SiteMinder understood and fulfilled all our needs: a simple channel manager and a user-friendly booking engine that helps us boost our direct reservations. We are also very happy that there is always further improvement to the systems. Our direct bookings keep increasing every year and are now becoming our top channel with the best results at Samabe Bali Suites & Villas. SiteMinder's Channel Manager and TheBookingButton are the best combination and solution if you would like to boost your direct bookings! A luxury suites & villas property in Nusa Dua - Bali, Indonesia"
A local Indonesian group of hotels and resorts
"Initially I used SiteMinder, but left to use another channel manager. However in the end, I came back to using SiteMinder. I enjoy using SiteMinder since The Channel Manager is user-friendly and offers fast and accurate updates. The reports are presented nicely and can accommodate our demand. Not to mention, SiteMinder’s support system offers a quick response via toll free service."
A local Indonesian group of hotels and resorts
"After using SiteMinder for five years I decided to try a new channel manager a year ago, purely because they offered a very competitive introduction fee and were very enthusiastic with promises of new rollouts of functionality and dedicated customer service. A year has passed and I have now decided to return to SiteMinder as my choice for a channel manager and booking engine. After using a different channel manager I feel SiteMinder is much more user-friendly - the interface and dashboard are clearer and navigation is simpler. The functionality of TheBookingButton, which allows me to offer packages and promotions on specific dates to increase direct bookings, is also more beneficial being a small hotel and allows me better control of my direct rates. The video tutorials are also very concise and make it extremely easy to train staff as they can watch and repeat and use them to refer back if they have any issues. So although the cost is slightly higher, I feel the ease of usability of SiteMinder saves me time and allows me the ability to concentrate on ideas for promotions to gain more direct bookings thus a better return on investment. I am also very happy to find even further improvements to the system that have taken place in the last year; I will be sticking with SiteMinder for the foreseeable future and highly recommend it to those searching for a channel manager and booking engine solution."
Heritage Boutique Hotel in Penang, Malaysia
Learn how The Fortress Resort & Spa boosts productivity and online bookings with SiteMinder
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