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Case Studies

With SiteMinder, rooms are booked, inventory is updated, margins are maximised and hoteliers tend to guests, not technology. Read these hotel case studies to see how some of our customers achieved their potential.

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"We have been using SiteMinder's products - both The Channel Manager and its booking engine TheBookingButton, since the resort opened its doors in 2013. SiteMinder understood and fulfilled all our needs: a simple channel manager and a user-friendly booking engine that helps us boost our direct reservations. We are also very happy that there is always further improvement to the systems. Our direct bookings keep increasing every year and are now becoming our top channel with the best results at Samabe Bali Suites & Villas. SiteMinder's Channel Manager and TheBookingButton are the best combination and solution if you would like to boost your direct bookings! A luxury suites & villas property in Nusa Dua - Bali, Indonesia"
A local Indonesian group of hotels and resorts

Testimonial – Jatra Hotels & Resort Group

"Initially I used SiteMinder, but left to use another channel manager. However in the end, I came back to using SiteMinder. I enjoy using SiteMinder since The Channel Manager is user-friendly and offers fast and accurate updates. The reports are presented nicely and can accommodate our demand. Not to mention, SiteMinder’s support system offers a quick response via toll free service."
A local Indonesian group of hotels and resorts

Testimonial – Campbell House Penang

"After using SiteMinder for five years I decided to try a new channel manager a year ago, purely because they offered a very competitive introduction fee and were very enthusiastic with promises of new rollouts of functionality and dedicated customer service. A year has passed and I have now decided to return to SiteMinder as my choice for a channel manager and booking engine. After using a different channel manager I feel SiteMinder is much more user-friendly - the interface and dashboard are clearer and navigation is simpler. The functionality of TheBookingButton, which allows me to offer packages and promotions on specific dates to increase direct bookings, is also more beneficial being a small hotel and allows me better control of my direct rates. The video tutorials are also very concise and make it extremely easy to train staff as they can watch and repeat and use them to refer back if they have any issues. So although the cost is slightly higher, I feel the ease of usability of SiteMinder saves me time and allows me the ability to concentrate on ideas for promotions to gain more direct bookings thus a better return on investment. I am also very happy to find even further improvements to the system that have taken place in the last year; I will be sticking with SiteMinder for the foreseeable future and highly recommend it to those searching for a channel manager and booking engine solution."
Heritage Boutique Hotel in Penang, Malaysia

Testimonial – Putri Ayu Cottages Ubud

"We have been using the SiteMinder's Channel Manager for over two years, but at that time were tempted by the competitive offerings of other channel managers. After three months with a competitor, we had some problems with communicating and how quickly they would respond to us. We finally realised that SiteMinder has many advantages, easy to use, easy to reach and communicate with their customer support, along with quick updates. It is easy to work with their system to increase our revenue through online travel agencies or wholesalers."
An intimate boutique hotel in Ubud, Indonesia

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