Skip to main content

Case Studies

With SiteMinder, rooms are booked, inventory is updated, margins are maximised and hoteliers tend to guests, not technology. Read these hotel case studies to see how some of our customers achieved their potential.

Take a product tour Contact us


"We have been using SiteMinder's products - both The Channel Manager and its booking engine TheBookingButton, since the resort opened its doors in 2013. SiteMinder understood and fulfilled all our needs: a simple channel manager and a user-friendly booking engine that helps us boost our direct reservations. We are also very happy that there is always further improvement to the systems. Our direct bookings keep increasing every year and are now becoming our top channel with the best results at Samabe Bali Suites & Villas. SiteMinder's Channel Manager and TheBookingButton are the best combination and solution if you would like to boost your direct bookings! A luxury suites & villas property in Nusa Dua - Bali, Indonesia"
A local Indonesian group of hotels and resorts

Testimonial – Jatra Hotels & Resort Group

"Initially I used SiteMinder, but left to use another channel manager. However in the end, I came back to using SiteMinder. I enjoy using SiteMinder since The Channel Manager is user-friendly and offers fast and accurate updates. The reports are presented nicely and can accommodate our demand. Not to mention, SiteMinder’s support system offers a quick response via toll free service."
A local Indonesian group of hotels and resorts

Testimonial – Campbell House Penang

"After using SiteMinder for five years I decided to try a new channel manager a year ago, purely because they offered a very competitive introduction fee and were very enthusiastic with promises of new rollouts of functionality and dedicated customer service. A year has passed and I have now decided to return to SiteMinder as my choice for a channel manager and booking engine. After using a different channel manager I feel SiteMinder is much more user-friendly - the interface and dashboard are clearer and navigation is simpler. The functionality of TheBookingButton, which allows me to offer packages and promotions on specific dates to increase direct bookings, is also more beneficial being a small hotel and allows me better control of my direct rates. The video tutorials are also very concise and make it extremely easy to train staff as they can watch and repeat and use them to refer back if they have any issues. So although the cost is slightly higher, I feel the ease of usability of SiteMinder saves me time and allows me the ability to concentrate on ideas for promotions to gain more direct bookings thus a better return on investment. I am also very happy to find even further improvements to the system that have taken place in the last year; I will be sticking with SiteMinder for the foreseeable future and highly recommend it to those searching for a channel manager and booking engine solution."
Heritage Boutique Hotel in Penang, Malaysia

Testimonial – Putri Ayu Cottages Ubud

"We have been using the SiteMinder's Channel Manager for over two years, but at that time were tempted by the competitive offerings of other channel managers. After three months with a competitor, we had some problems with communicating and how quickly they would respond to us. We finally realised that SiteMinder has many advantages, easy to use, easy to reach and communicate with their customer support, along with quick updates. It is easy to work with their system to increase our revenue through online travel agencies or wholesalers."
An intimate boutique hotel in Ubud, Indonesia

Testimonial – Les Suites Orient Hotel

"SiteMinder has provided an easy way to control the room inventory and the selling rate in most of the cooperant global Online Travel Agents. At the same time it also makes the reservation procedure easier for credit card tracking. That means hotel staff only use one website to check all the credit card details from, Agoda, Expedia, etc. SiteMinder is a friendly, useful platform that is also easy to operate. It should be widely used all over the world."
A five star hotel in Shanghai, China

Testimonial – PHM Hospitality

"PHM Hospitality is a leading Indonesian Lifestyle Hotel Management Company, a part of larger company Panorama Group. At PHM Hospitality, we found that the connectivity of SiteMinder’s Channel Manager is contributing success in terms of efficient inventory management, selling and yield management strategies at our company. We also see significant growth in all of our hotels by integrating SiteMinder’s Channel Manager that connects all our online distribution. We really love the seamless, simplicity and user-friendly system provided by SiteMinder."
Leading Indonesian Lifestyle Hotel Management Company

Testimonial – Sargood on Collaroy

"We wanted to make booking a stay at Sargood on Collaroy as easy as possible for our guests. To achieve this, we knew we needed an easy booking experience and that will now be possible through TheBookingButton."
Not-for-profit luxury resort on Australia’s eastern coast

Testimonial – Barceló Hotels & Resorts

"SiteMinder has provided the peace we were looking for to complete our distribution strategy. Their expansive partner network gives Barceló direct access to new, important markets, and greater visibility in existing ones, to significantly lower our cost of acquiring guests."
The third largest hotel chain in Spain and the 42nd largest in the world

Testimonial – Ivory By Ayola Hotel

"Ivory by Ayola Hotel Bandung has been using SiteMinder’s Channel Manager for two years and our hotels have, not only gained real-time access to the world’s top distribution channels, but helped increase our direct revenue via online sales too. TheBookingButton is very user-friendly, fresh look, simple and easy for our guests and staff to use, and since going live with TheBookingButton, we have received a substantial increase of reservations from our website as it looks more professional, it’s easy-to-use, and it offers the guest plenty of information."
A three star hotel in Bandung, Indonesia

Thanks for sharing

Sign up to our blog and receive regular updates on the content you're into

Send this to a friend