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Case Studies

With SiteMinder, rooms are booked, inventory is updated, margins are maximised and hoteliers tend to guests, not technology. Read these hotel case studies to see how some of our customers achieved their potential.

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Testimonial – Putri Ayu Cottages Ubud

"We have been using the SiteMinder's Channel Manager for over two years, but at that time were tempted by the competitive offerings of other channel managers. After three months with a competitor, we had some problems with communicating and how quickly they would respond to us. We finally realised that SiteMinder has many advantages, easy to use, easy to reach and communicate with their customer support, along with quick updates. It is easy to work with their system to increase our revenue through online travel agencies or wholesalers."
An intimate boutique hotel in Ubud, Indonesia

Testimonial – Les Suites Orient Hotel

"SiteMinder has provided an easy way to control the room inventory and the selling rate in most of the cooperant global Online Travel Agents. At the same time it also makes the reservation procedure easier for credit card tracking. That means hotel staff only use one website to check all the credit card details from, Agoda, Expedia, etc. SiteMinder is a friendly, useful platform that is also easy to operate. It should be widely used all over the world."
A five star hotel in Shanghai, China

Testimonial – PHM Hospitality

"PHM Hospitality is a leading Indonesian Lifestyle Hotel Management Company, a part of larger company Panorama Group. At PHM Hospitality, we found that the connectivity of SiteMinder’s Channel Manager is contributing success in terms of efficient inventory management, selling and yield management strategies at our company. We also see significant growth in all of our hotels by integrating SiteMinder’s Channel Manager that connects all our online distribution. We really love the seamless, simplicity and user-friendly system provided by SiteMinder."
Leading Indonesian Lifestyle Hotel Management Company

Testimonial – Sargood on Collaroy

"We wanted to make booking a stay at Sargood on Collaroy as easy as possible for our guests. To achieve this, we knew we needed an easy booking experience and that will now be possible through TheBookingButton."
Not-for-profit luxury resort on Australia’s eastern coast

Testimonial – Barceló Hotels & Resorts

"SiteMinder has provided the peace we were looking for to complete our distribution strategy. Their expansive partner network gives Barceló direct access to new, important markets, and greater visibility in existing ones, to significantly lower our cost of acquiring guests."
The third largest hotel chain in Spain and the 42nd largest in the world

Testimonial – Ivory By Ayola Hotel

"Ivory by Ayola Hotel Bandung has been using SiteMinder’s Channel Manager for two years and our hotels have, not only gained real-time access to the world’s top distribution channels, but helped increase our direct revenue via online sales too. TheBookingButton is very user-friendly, fresh look, simple and easy for our guests and staff to use, and since going live with TheBookingButton, we have received a substantial increase of reservations from our website as it looks more professional, it’s easy-to-use, and it offers the guest plenty of information."
A three star hotel in Bandung, Indonesia

Testimonial – Ola Hotels

"SiteMinder’s Channel Manager has helped us control the availability of all our hotels online and also allowed us to achieve total rate parity, which has been essential to be more competitive in the market."
A three and four-star hotel group with eight properties in Mallorca, Spain

Testimonial – Alpin Rentals

Each property connects to about five different booking portals. So, for us, it was very important to find a solution that could streamline the flow of information going out to each of these portals ... SiteMinder has met this need with a user-friendly platform that, in our sector, where many staff changes are common and there is almost no time for training, is absolutely crucial. It is for this same reason that SiteMinder’s local customer support was so attractive.
Luxury apartment and chalet group in the alps


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