SiteMinder, the industry’s leading hotel guest acquisition and revenue platform, has a truly global presence. It supports more than 53,000 customers of all sizes and profiles around the world, helping them increase demand, capture more guests, enhance experiences, grow revenue, and streamline operations.
This is a city-by-city record of 100+ SiteMinder customer success stories across major global markets. Results are as reported in published SiteMinder case studies.
Table of contents
How SiteMinder delivers hotel success across Europe
The success stories listed below highlight how hotels in cities across Europe leverage SiteMinder’s technology to streamline operations, optimise distribution, and drive revenue growth using a powerful unified platform.
SiteMinder customer success stories in Germany
Numa Group, Berlin
Numa Group is a fast-growing serviced-apartment and boutique-studio brand launched in Berlin in 2018, now running around 80 properties across Europe. With SiteMinder, it cut rate-plan management time by 90% – from up to two days down to about 30 minutes.
Read the case study.
Hotel Oderberger, Berlin
Hotel Oderberger is a 70-room family-owned boutique hotel set in a converted 1902 municipal swimming hall. With SiteMinder, it saved around 10 hours of work a week and lifted average occupancy via SiteMinder and Mews integration.
Read the case study.
Deutsches Haus, Bonn
Deutsches Haus is a 46-room hotel in the heart of Bonn. With SiteMinder’s platform, it saves three hours of work every day.
Read the case study.
V8 Hotel Köln at MOTORWORLD, Cologne
V8 Hotel Köln at MOTORWORLD is a 112-room car-themed hotel set within Motorworld Köln-Rheinland. Using SiteMinder, it automated room distribution and reservations across OTAs, wholesalers and the GDS all from one platform.
Read the case study.
Hotel Hirsch 1783, Langenargen
Hotel Hirsch 1783 is a historic 25-room hotel on Lake Constance, supported by SiteMinder and 3RPMS. Thanks to SiteMinder, it turned everyday operations into ‘the office in your pocket’, ending years of frustration with a previous provider.
Read the case study.
Hotel Kragemann, Simmerath
Hotel Kragemann is a picturesque 13-room hotel with an apartment and wine store near the Rur Reservoir and Eifel National Park, welcoming guests since 2015. SiteMinder’s platform enabled it to increase direct bookings by 15% via its booking engine and Demand Plus features.
Read the case study.
Hotel Graf Bentinck, Varel
Hotel Graf Bentinck is a cosy 40-room thatched hotel in the North Sea spa town of Varel-Dangast, Lower Saxony. With help from SiteMinder, it increased operational efficiency by up to 70% while sustaining a strong surge in direct bookings.
Read the case study.
Town Hotel, Wiesbaden
Town Hotel is a 24-room hotel in Wiesbaden. SiteMinder delivered enhanced inventory management and distribution, along with much improved efficiency through seamless PMS integration.
Read the case study.
SiteMinder customer success stories in Spain
Hotel Via Augusta, Barcelona
Hotel Via Augusta is a hotel in a historic building in Barcelona’s lively Gràcia district. After implementing SiteMinder’s platform, it halved the time spent on management by unifying pricing and distribution thanks also to a partnership with Beonprice.
Read the case study.
Marina Resort, Benidorm
Marina Resort Benidorm is a resort in Benidorm on Spain’s Costa Blanca. With SiteMinder, it optimised distribution and revenue management with SiteMinder.
Read the case study →
Hotel Gran Bilbao, Bilbao
Hotel Gran Bilbao is a 204-room independent hotel known for its artful, experience-led design. SiteMinder’s platform helped automate manual processes to boost productivity and free the team to reach new markets and guest segments.
Read the case study.
Hotel Palau Fugit, Girona
Hotel Palau Fugit is a 25-room former palace in Girona. With SiteMinder, it maximised productivity and sales after switching from a struggling previous provider.
Read the case study.
Casa Palacete 1822, Granada
Casa Palacete 1822 is a six-room boutique hotel in Granada, steps from the Alhambra, where each room carries a distinct cultural theme. Using SiteMinder, it prevented costly overbookings – critical when a single double-booking represents nearly 17% of its tiny inventory – while gaining real-time rate control across every channel.
Read the case study.
Neptuno Valencia, Valencia
Neptuno Valencia is a hotel located perfectly on the seafront. SiteMinder’s platform was able to help the business optimise distribution and maximise revenue to achieve its growth goals.
Read the case study.
Mon Suites, Valencia
Mon Suites consists of three apartment-style properties in Valencia. SiteMinder helped reduce operational workload by up to 40% and eliminate overbookings across the three businesses.
Read the case study.
SiteMinder customer success stories in the United Kingdom
Sentry Mead, Isle of Wight
Sentry Mead is a small island hotel on the Isle of Wight, personally run for over 15 years. SiteMinder’s platform helped to ensure it stayed solidly booked throughout key periods of the year by streamlining booking management and expanding distribution.
Read the case study.
London Elizabeth Hotel, London
London Elizabeth Hotel is an elegant independent hotel overlooking Hyde Park in central London. The property saw a 400% increase in bookings within a year of partnering with SiteMinder.
Read the case study.
Comfort Inn Edgware Road, London
Comfort Inn Edgware Road is a city hotel on London’s Edgware Road. With SiteMinder, it simplified everyday operations and gained vital access to yield insights and other key performance reports.
Read the case study.
Central Park Hotel London, London
Central Park Hotel London is a large hotel near Hyde Park in central London. Results with SiteMinder included an increased average daily rate, bookings and revenue thanks to the award-winning channel manager.
Read the case study.
SiteMinder customer success stories in Austria
The Little Guesthouse, Salzburg
The Little Guesthouse is an 11-room family-run guesthouse within walking distance of Salzburg’s historic old town, open since 2018. SiteMinder helped deliver direct bookings growth, contributing as much as 30% of total bookings, and helped run its whole business online from day one
Read the case study.
Austria Trend Hotels, Vienna
Austria Trend Hotels is a large hotel group running 27 hotels, integrating SiteMinder with its protel PMS and IDeaS RMS. It was able to increase productivity by 50% and reduce errors by 90% within 12 months.
Read the case study.
SiteMinder customer success stories in Ireland
Mullingar Park Hotel, Mullingar
Mullingar Park Hotel is a luxurious 95-room resort hotel in County Westmeath. Using SiteMinder’s unified platform, it freed up staff to focus on the most crucial tasks, drove operational efficiency and increased occupancy.
Read the case study.
Abbey Hotel Roscommon, Roscommon
Abbey Hotel Roscommon is a four-star, family-run 18th-century manor hotel in Ireland’s Midlands. Unintentional overbookings were eliminated thanks to SiteMinder’s platform, and lost revenue from delayed rate updates was restored. In addition, it saved several hours per week on admin.
Read the case study.
Clew Bay Hotel, Westport
Clew Bay Hotel is a family-run hotel in Westport, integrating both roomMaster and SiteMinder. This allowed it to become more efficient with a cloud-based technology simplifying daily operations.
Read the case study.
SiteMinder customer success stories in Portugal
Golden Tram 242, Lisbon
Golden Tram 242 Lisbonne Hostel is a 16-room hostel in the heart of downtown Lisbon. It found immediate success with SiteMinder, enjoying superior support and a more intuitive platform experience.
Read the case study.
Santiago de Alfama, Lisbon
Santiago de Alfama is a 19-room boutique hotel in Lisbon’s Alfama district. SiteMinder’s platform helped it grow bookings steadily and maximise its visibility thanks to the GDS
Read the case study.
Evidencia Belverde Atitude Hotel, Lisbon
Evidência Belverde Atitude Hotel is a luxurious 71-room 4-star hotel just south of the Tagus river near Lisbon. SiteMinder helped the property increase its online presence and visibility to boost occupancy and revenue successfully.
Read the case study
SiteMinder customer success stories in France
La Malmaison Nice, Nice
La Malmaison Nice is an art deco boutique hotel in the heart of Nice, close to the beach and train station. SiteMinder was able to streamline its distribution across every connected channel from a single platform, saving time and optimising inventory management for improved occupancy and revenue outcomes.
Read the case study.
Edgar Suites, Paris
Edgar Suites is a high-end urban serviced-suites brand in France. With SiteMinder, it optimised both reservation and revenue management to grow its overall success with less hassle and stress.
Read the case study.
Chalet Hôtel Alp’Azur, Alpe d’Huez
Chalet Hôtel Alp’Azur is a cosy chalet hotel in the heart of Alpe d’Huez, with a south-facing terrace, panoramic mountain views and a ski lift just 20 metres away. Over five years with SiteMinder, it drove a 44% increase in revenue – totalling €400,000 annually – as bookings flow automatically from its channels straight into the PMS.
Read the case study.
SiteMinder customer success stories in Italy
Domus Florentiae, Florence
Domus Florentiae is a 14-room family-run hotel in a restored palazzo in Florence’s historic centre, near Santa Maria Novella. It used GDS by SiteMinder to reach business travellers with real-time source and stay statistics for targeted promotions.
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Hotel Amicizia, Rimini
Hotel Amicizia is a 27-room family-run 3-star hotel on Rimini’s seafront promenade, steps from Marina Centro beach. Using SiteMinder’s platform, it increased direct sales, improved key performance metrics and saved significant time on admin
Read the case study.
SiteMinder customer success stories in Sweden
Hotel Metro Stockholm, Stockholm
Hotel Metro Stockholm partnered with SiteMinder to free up staff time and gain greater control over bookings and availability – enabling stronger occupancy and revenue results for the business.
Read the case study.
Hellsten Hotels, Stockholm
Hellsten Hotels is a boutique hotel which transformed with SiteMinder. It described pre- and post-integration as ‘different worlds’ thanks to a seamless, unified, experience.
Read the case study.
SiteMinder customer success stories in Greece
Skyfall Luxury Suites
Skyfall Luxury Suites is an independent luxury suites property in Greece. Thanks to SiteMinder, it replaced manual updating with real-time automation for more insightful decisions.
Read the case study.
SiteMinder customer success stories in Hungary
Kapital Inn, Budapest
Kapital Inn is a boutique Budapest property that utilised SiteMinder to improve performance and increase website traffic to tackle its direct-booking challenge.
Read the case study.
SiteMinder customer success stories in Scotland
Invergarry Hotel, Invergarry
Invergarry Hotel is a 10-room Highlands hotel run by owners with no prior hotel-tech experience. They were able to thrive by using SiteMinder’s platform to improve daily operations and enhance the guest experience.
Read the case study.
How SiteMinder delivers hotel success across Asia
The success stories featured below demonstrate how hotels in cities across Asia’s diverse and fast-paced markets are harnessing SiteMinder’s unified platform to thrive. By automating complex manual operations and sharpening their distribution strategies, these properties have successfully boosted direct bookings and unlocked significant revenue growth in one of the world’s most vibrant hospitality landscapes.
SiteMinder customer success stories in Indonesia
Palm Garden Amed Beach & Spa Resort, Amed
Palm Garden Amed Beach & Spa Resort is a beachfront spa resort in Amed, East Bali. With SiteMinder’s software, it increased direct bookings by 10% thanks to a beautiful new booking-enabled website.
Read the case study.
Mutiara Carita Cottages, Carita
Mutiara Carita Cottages is a beachfront cottage resort in Carita, West Java. SiteMinder helped the business achieve a major surge in direct bookings.
Read the case study.
Bali Garden Beach Resort, Kuta
Bali Garden Beach Resort is a beachfront resort in Kuta, Bali. It saw an immediate increase in bookings after automating inventory management through SiteMinder’s platform.
Read the case study.
Bali Mandira Beach Resort & Spa, Legian
Bali Mandira Beach Resort & Spa is a beach resort and spa in Legian, Bali, and a SiteMinder customer for 10 years. Using the industry’s leading software allowed it to boost bookings by up to 20%.
Read the case study.
Qunci Villas, Lombok
Qunci Villas is a beachfront boutique villa resort on Lombok. By using SiteMinder’s platform, it was able to dramatically reduce manual admin while also boosting bookings and revenue.
Read the case study.
Batu Karang Lembongan Resort & Spa, Nusa Lembongan
Batu Karang Lembongan Resort & Spa is a boutique resort and spa on Nusa Lembongan, Bali. SiteMinder enabled it to drive 30% booking growth after replacing a previous system that was underperforming.
Read the case study.
Lloyd’s Inn Bali, Seminyak
Lloyd’s Inn Bali is a design-led boutique hotel of 101 rooms across 12 themed room types in Double Six, Seminyak, open since 2018 and popular with guests from Australia, Singapore, Malaysia and China. With SiteMinder, it successfully boosted bookings and resolved persistent rate-parity issues.
Read the case study.
Potato Head Suites & Studios, Seminyak
Potato Head Suites & Studios is a 225-room luxury beach property, just steps from Batu Belig Beach in Seminyak, Bali. SiteMinder helped it grow reservations across its website and OTAs by 38% in 12 months, using SiteMinder’s channel manager to build room types and yield rules and run a dynamic-rate strategy.
Read the case study.
Villa Air Bali Boutique Resort & Spa, Seminyak
Villa Air Bali Boutique Resort & Spa is a boutique villa resort in Seminyak. SiteMinder’s technology enabled new OTA connections, with automated and real-time inventory management contributing to more bookings and a growing customer base.
Read the case study.
Kupu Kupu Barong, Ubud
Kupu Kupu Barong is a luxury villa resort established in 1989 with 47 rooms across nine villas overlooking the Ayung River near Ubud. After implementing SiteMinder’s platform, it boosted bookings by 50% and made overbookings almost non-existent, relying on SiteMinder to distribute across local, international and B2B channels.
Read the case study.
Hanging Gardens of Bali, Ubud
Hanging Gardens of Bali is a luxury cliffside resort near Ubud, famed for its terraced infinity pool. SiteMinder’s software helped lift its average daily rate through better yield management and reduce overbookings via features such as a channel manager, booking engine, business intelligence and the GDS.
Read the case study.
Wapa di Ume, Ubud
Wapa di Ume is a tranquil resort and spa in Ubud. Utilising SiteMinder’s technology, it lifted online bookings from 30% to 60% of the total, with a 10% rise in direct bookings in its first year using the platform.
Read the case study.
SiteMinder customer success stories in Thailand
Chatrium Hotels & Residences, Bangkok
Chatrium Hotels & Residences is a Thai luxury group of eight hotels and residences with 12 years in operation, bringing Thai warmth to the Asian hospitality experience. SiteMinder helped revolutionise its operations and the property saw immediate revenue gains across its portfolio.
Read the case study.
Grande Centre Point Surawong, Bangkok
Grande Centre Point Surawong is a 5-star hotel in Bangkok’s CBD, showcased in SiteMinder’s partnership with wholesaler DidaTravel. It tapped into 1,800+ third-party connections including to drive additional revenue for the business.
Read the case study.
Absolute Hotel Services, Bangkok
Absolute Hotel Services is a Bangkok-headquartered hotel management group with a significant Asia-Pacific presence. Partnering with SiteMinder, it was able to unify guest acquisition, direct bookings and performance analytics across its portfolio.
Read the case study.
Chao Lao Cabana Resort, Chanthaburi
Chao Lao Cabana Resort is a beachfront resort in Chanthaburi with more than 12 years in operation. With SiteMinder, it continued this successful journey, seeing OTA booking rates rise by 16%.
Read the case study.
Siri Village, Chiang Mai
Siri Village is a boutique hotel in Chiang Mai launched by a property developer during COVID-19. Entering the hotel industry, it relied on SiteMinder to reach a global audience and support online sales – ultimately saving time and enjoying a stress-free introduction to managing a hotel.
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Ping Nakara Boutique Hotel & Spa, Chiang Mai
Ping Nakara Boutique Hotel & Spa is a colonial-style boutique hotel and spa in central Chiang Mai, established in 2009 as the city’s first of its kind, blending King Rama V–era colonial architecture with authentic Lanna design. SiteMinder’s platform helped it achieve a 50% increase in bookings and enabled it to track competitor rates and OTA performance daily to sharpen its pricing strategy.
Read the case study.
Bed and Terrace Guesthouse, Chiang Mai
Bed and Terrace Guesthouse is a trendy 10-room boutique guesthouse near Chiang Mai’s night markets, operating for eight years including 5+ with SiteMinder’s platform. It increased revenue and profitability by 80%, replacing hours of manual multi-channel updating with real-time automation.
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VALA Hua Hin – Nu Chapter Hotels, Hua Hin
VALA Hua Hin – Nu Chapter Hotels is a beachfront lifestyle hotel in Hua Hin. It implemented SiteMinder’s platform to quickly streamline operations and boost revenue after switching from a different provider.
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Kirimaya, Khao Yai
Kirimaya is a luxury safari-inspired resort in Khao Yai. It used SiteMinder’s technology to increase bookings by 50%, thanks to boosted reach and greater clarity on booking channel performance.
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Silavadee Pool Spa Resort, Koh Samui
Silavadee Pool Spa Resort is a 5-star, 80-room cliffside resort on Lamai Beach, Koh Samui, in operation for over 14 years and reliant on manual availability and rate management before using SiteMinder. It increased online bookings by up to 60% through yield-management strategies tied to market trends, after diversifying its sales channels on SiteMinder’s channel manager.
Read the case study.
Diamond Resort Phuket, Phuket
Diamond Resort Phuket chose SiteMinder’s platform to optimise channel management and the guest booking journey, also benefitting from an integration with Welcome Pickups.
Read the case study.
Neera Retreat, Samut Songkhram
Neera Retreat is a riverside retreat in Amphawa, Samut Songkhram, Thailand. With help from SiteMinder, it was able to deliver on its brand mission and grow total revenue in the process, describing SiteMinder’s impact as revolutionary.
Read the case study.
SiteMinder customer success stories in Taiwan
Fuli Hot Spring Resort, Hualien
Fuli Hot Spring Resort is a hot-spring resort in Hualien, Taiwan. The team relies on SiteMinder’s channel manager, booking engine, and business intelligence to manage the property – saving up to 100 hours per month and boosting bookings by 60%.
Read the case study.
Kindness Hotel, Kaohsiung
Kindness Hotel (康橋商旅) is one of Taiwan’s best-known hotel chains, founded in Kaohsiung in 1990 and now running 18 properties island-wide including Tainan, Hualien, Taitung, Chiayi and Yuanlin. Thanks to using SiteMinder’s software, it achieved a 100% increase in bookings and 35% revenue growth, while cutting per-property workload from a full day to just 20–30 minutes by managing all 18 hotels from one dashboard.
Read the case study.
FAWN Group, Taipei
FAWN Group operates two hotels, including Roaders Hotel in Taipei, and saves at least 100 staff hours a month using SiteMinder’s platform to manage operations. It also lifted direct bookings by at least 5% and grew revenue by around 10% within its first two years using the software.
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Sotetsu Grand Fresa Taipei Ximen, Taipei
Sotetsu Grand Fresa Taipei Ximen is a 200-room hotel by Ximen MRT, opened in 2024. Utilising SiteMinder’s unified platform, it replaced time-consuming manual front-desk handling with a far more efficient, centralised operation.
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Guest House 1954, Taipei
眷村 Guest House 1954 is a boutique guest house run by the 79 Hospitality Management Group in Taipei. SiteMinder’s platform helped it drive a 180% revenue boost via automated channel and rate management.
Read the case study.
SiteMinder customer success stories in Hong Kong
Nathan Hotel
Nathan Hotel is a boutique hotel on Nathan Road, Kowloon. SiteMinder helped the property optimise distribution and drive increased direct online bookings.
Read the case study.
Hotel Madera
Hotel Madera Hong Kong is a boutique hotel in Jordan, Kowloon. Partnering with SiteMinder, it streamlined distribution and rate management, thanks to accelerating workflows.
Read the case study.
SiteMinder customer success stories in Malaysia
The RuMa Hotel and Residences, Kuala Lumpur
The RuMa Hotel and Residences is a 253-room luxury hotel and residences in Kuala Lumpur’s Golden Triangle, steps from the Petronas Towers, holder of One MICHELIN Key 2025 and part of Urban Resort Concepts. With SiteMinder, it saves 2–4 hours every day by cutting manual pricing work, letting the team adjust its strategy quickly as demand shifts.
Read the case study.
Avillion Hotel Group, Port Dickson
Avillion Hotel Group is a premium Malaysia-based group of three deluxe properties, plus a Private Collection of homes and villas in Malaysia and Japan. Using SiteMinder’s platform, it cut reservation costs by more than 50% through commission savings, grew OTA-network bookings 30% and lifted direct website reservations 25%.
Read the case study.
SiteMinder customer success stories in the Philippines
Bai Hotel Cebu, Cebu
Bai Hotel is one of Cebu’s largest hotels. SiteMinder’s software allowed it to simplify day-to-day operations and boosted overall revenue, now selling on more than 25 channels effortlessly.
Read the case study.
Golden Phoenix Hotel Manila, Manila
Golden Phoenix Hotel is a business and leisure hotel near Manila’s entertainment district. Using SiteMinder’s website builder, it brought 77% more visitors to its website to strengthen its direct booking strategy.
Read the case study.
SiteMinder customer success stories in Singapore
Fragrance Hotels
Fragrance Hotels is Singapore’s second-largest budget hotel chain. SiteMinder enabled the brand to grow online bookings by 40% and boost business revenue.
Read the case study.
SiteMinder customer success stories in Vietnam
Terracotta Hotel & Resort, Dalat
Terracotta Hotel & Resort is the largest hotel in Dalat, operating multiple room types. SiteMinder has allowed the team to simplify operations, gain market clarity, and increase direct bookings by 50%.
Read the case study.
How SiteMinder delivers hotel success across America
The success stories below highlight how hotels in cities throughout the Americas – from boutique properties to large resorts – are using SiteMinder’s unified platform to scale operations, optimise distribution, and drive sustainable revenue growth. By automating manual processes and gaining deeper market insights, these businesses have successfully enhanced their guest reach and operational efficiency in this dynamic and diverse region.
SiteMinder customer success stories in Mexico
Solmar Hotels & Resorts, Cabo San Lucas
Solmar Hotels & Resorts is a resort group with 800+ rooms across Cabo San Lucas at the tip of Baja California Sur. Using SiteMinder, it lifted its average rate and simplified operations across 800+ rooms by nailing a ‘right price, right guest’ strategy.
Read the case study.
Hoteles Maioris, Culiacán
Hoteles Maioris is a family-owned Mexican chain with over 30 years of history, running six roadside-comfort hotels across Culiacán, Navolato, Guadalajara and La Paz, previously reliant on manual booking and costly advertising that wasn’t delivering. SiteMinder helped it generate double the revenue of what the platform cost to implement, and use insights to identify its guests and target new markets.
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Hotel Azul Oaxaca, Oaxaca
Hotel Azul Oaxaca is a boutique art-hotel in the historic centre of Oaxaca de Juárez, where every suite is individually conceived by a celebrated Oaxacan artist, complete with its own restaurant, café, bar and gallery. A SiteMinder customer since 2021, it lifted revenue, widened its audience and opened up the corporate segment by combining centralised distribution with Demand Plus metasearch and the GDS – competing confidently against much larger players.
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Soy Local Hotels, Mexico City
Soy Local Hotels is a 16-hotel group founded in Medellín, Colombia in 2017 and since expanded across Colombia, Mexico and Costa Rica, built on giving guests a local, home-away-from-home experience – but was running its whole portfolio on just two OTAs and manual channel management before SiteMinder. After implementing SiteMinder’s platform, it spiked direct bookings 98% in Mexico City and grew 105% at Puerto Vallarta with Demand Plus, while cutting costs around 60% and turning what were 8-hour staff tasks into minutes.
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VidantaWorld, Nuevo Nayarit
VidantaWorld is a new luxury resort-and-entertainment brand from Grupo Vidanta on Mexico’s Riviera Nayarit. It grew reservations by 900% year on year using SiteMinder’s channel manager, Channels Plus, Demand Plus and Insights.
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Hotel Villa Mexican, Santiago de Querétaro
Hotel Villa Mexicana is a golf and equestrian resort in Santiago de Querétaro that once spent hours manually checking each OTA extranet, raising the risk of errors. It cut those hours with the SiteMinder’s channel manager and, through the payment gateway with prepayment confirmation, significantly reduced no-shows and converted more confirmed bookings into revenue.
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Casa Salles, Tequisquiapan
Casa Salles is a boutique hotel that had struggled with poor channel connectivity, error-prone manual inventory updates and recurring overbookings that caused real revenue loss. With SiteMinder, it boosted revenue by 62% and bookings by 46% after optimising its distribution.
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Alito Hotel Tulum, Tulum
Alito Hotel is a 30-room, 4-star beachfront hotel set in a jungle nature reserve metres from Tulum’s beach and minutes from the Mayan ruins. It increased revenue by 32% through smart distribution automation with SiteMinder and Golden Collection Hotels.
Read the case study.
SiteMinder customer success stories in the United States
Gravity Haus, Breckenbridge
Gravity Haus is an adventure-focused social club and hotel group for modern outdoor enthusiasts, built from the ground up across mountain-resort towns, whose Breckenridge, Colorado property was named the 8th best hotel in the world in the 2024 Condé Nast Traveller Readers’ Choice Awards. Utlising SiteMinder’s technology, it anchored its distribution in the local community and its experience-led brand as it scaled across mountain destinations.
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Choctaw Casinos & Resorts, Durant
Choctaw Casinos & Resorts is the Choctaw Nation of Oklahoma’s gaming-and-hospitality group, running four resorts across Oklahoma – the flagship Durant resort near the Texas border, plus Grant, Choctaw Landing and Pocola – serving a core of higher-disposable-income guests aged 55+. By partnering with SiteMinder, it transformed its revenue strategy and streamlined operations across all four resorts as it scaled from modest gaming spots to full-scale resorts.
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Smoky Mountain Resorts, Pigeon Forge
Smoky Mountain Resorts is a third-generation family-owned group of three adventure-and-family resorts in the Great Smoky Mountains of East Tennessee – Creekstone Inn, the Country Cascades waterpark and The Resort at Governor’s Crossing – competing in one of the Southeast’s most saturated tourism markets. After subscribing to SiteMinder it gained real-time inventory visibility and smoother booking and check-in through PMS integrations, relying on the platform to drive bookings and revenue.
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The Dylan Hotel at SFO
The Dylan Hotel at SFO is a 58-room independent hotel next to San Francisco International Airport. Using SiteMinder’s platform, it increased direct website bookings by 20%, cutting down costly OTA commissions.
Read the case study.
SiteMinder customer success stories in Canada
The Sterling Inn & Spa, Niagara Falls
The Sterling Inn & Spa is a romantic boutique hotel set in a refurbished former creamery in Niagara Falls, Ontario, run alongside its sister property The Cannery Lofts, and previously juggling packages and rates across Booking.com and Airbnb with no channel manager. SiteMinder’s features helped it generat over CA$200,000 in revenue from Airbnb alone after building packages and expanding channels, driving substantial revenue growth across both properties.
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Les Hôtels JARO, Quebec City
Les Hôtels JARO is the largest hotel group in Quebec City – a third-generation family business running seven 3- and 4-star hotels with 1,215 rooms over more than 40 years. Through the SiteMinder–Maestro PMS integration, it accepts OTA reservations across all seven hotels with no manual intervention, saving significant central-reservations hours and lifting productivity.
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SiteMinder customer success stories in Costa Rica
Auténtico Hotel, San José
Auténtico Hotel is a leading independent hotel which used SiteMinder to gain strategic control over pricing, distribution and revenue after switching to the all-in-one smart platform.
Read the case study.
How SiteMinder delivers hotel success across Australia and the Pacific
The success stories below illustrate how hotels throughout Australia and the Pacific – from heritage boutique properties to large resorts – are leveraging SiteMinder’s unified platform to scale their operations, simplify distribution, and drive significant revenue growth. By automating manual processes and gaining greater visibility across their business, these operators have successfully improved their efficiency and enhanced guest experiences across this unique region.
SiteMinder customer success stories in Australia
Tattersalls Boutique Hotel Armidale, Armidale
Tattersalls Boutique Hotel Armidale is a historic boutique hotel operating since the 1850s in Armidale, in the NSW Northern Tablelands, known for its à la carte restaurant, live music and heritage charm. SiteMinder helped it win back significant time and resources by also pairing with GuestPoint, ending the inefficient manual updating of rates and availability across channels.
Read the case study.
George Hotel, Ballarat
George Hotel is a 15-room hotel in a heritage-listed 1902 building on Lydiard Street in Ballarat, Victoria, welcoming guests for over a century. Thanks to SiteMinder, it widened its distribution network to reach diverse traveller markets and grow reservations without the risk of overbooking.
Read the case study.
The Point Brisbane Hotel, Brisbane
The Point Brisbane Hotel is a large independent hotel overlooking the river at Kangaroo Point in Brisbane, previously running a very manual inventory process across a large number of channels. SiteMinder enabled it connected and automated a large number of channels from one dashboard, winning back time and easing day-to-day operations.
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Iconic Hotels by Geocon (Abode Hotels), Canberra
Iconic Hotels by Geocon (Abode Hotels) is the operator of the pet-friendly Abode apartment-hotels brand across Canberra and surrounds. Utilising SiteMinder, it stayed on top of change with issue-free, secure connectivity and payments across the portfolio.
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The Atrium Hotel Mandurah, Mandurah
The Atrium Hotel is a 117-room coastal hotel and 36-year local icon in Mandurah, less than an hour south of Perth in Western Australia, recently refurbished with 12 room types. It lifted bookings 153% from its new SiteMinder-built website, made an extra $100,000 in profit in year one, grew website traffic 225% and tripled direct bookings.
Read the case study.
Brady Hotels & Apartments, Melbourne
Brady Hotels & Apartments is an independent Melbourne group founded in 2014, running four 4.5-star hotels and apartment buildings across the CBD for both short- and long-stay guests. With SiteMinder, it manages all four CBD properties at once – automating inventory to eliminate double bookings and running dynamic pricing by demand, season and events across the channel manager, Insights and the GDS.
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Pegasus Apart’Hotels, Melbourne
Pegasus Apart’Hotels is a 4-star aparthotel with 278 self-contained apartments and SoHo office-suites in central Melbourne, appealing to both business and leisure guests. After coming on board with SiteMinder, it tripled online bookings, doubled room nights and revenue and lifted ADR by more than 19%, with online channels contributing to 70% of reservations across 14 channels.
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Berenbell Vineyard Retreat, Pokolbin
Berenbell Vineyard Retreat is a picturesque self-contained retreat in Pokolbin, in the heart of the Hunter Valley wine country, owner-operated for over 15 years of its 26-year history and surrounded by cellar doors and restaurants. SiteMinder was able to melt operational stress and streamline bookings arriving from many OTAs, making day-to-day management far simpler for its owner-operators.
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Boat Harbour Jetty B&B, Port Albert
Boat Harbour Jetty B&B is a highly rated three-studio waterfront bed & breakfast on the wharf at Port Albert, in Victoria’s Gippsland region. SiteMinder helped it operators manage everyday processes much easier, including managing reservations, taming the admin of a small waterfront property.
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The Observatory, Port Macquarie
The Observatory is a 4.5-star beachfront hotel on Port Macquarie’s Town Beach – the most awarded hotel on the NSW north coast and one of Australia’s first fully carbon-neutral hotels. SiteMinder’s platform helped it grow direct-booking revenue by almost 300%, reaching roughly 10,000 annual reservations (27% booked direct) and 27,000+ room nights after automating distribution with the channel manager and booking engine.
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Shellharbour Village Motel, Shellharbour
Shellharbour Village Motel is a 22-room boutique motel on the NSW coastline an hour south of Sydney, welcoming guests for 20+ years. It was able to build a successful distribution strategy thanks to SiteMinder, connecting to the best agents without heavy commission costs, and boosting bookings significantly.
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City Oasis Inn, Townsville
City Oasis Inn is a 4-star resort-style inn in the heart of tropical Townsville, north Queensland, a long-standing local mainstay known for repeat guests. Operating on SiteMinder’s platform, it boosted direct bookings and guest satisfaction by automating pre- and post-stay guest communications and inventory management.
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Gallery Apartments Warrnambool, Warrnambool
Gallery Apartments Warrnambool is a 4.5-star boutique property of 10 home-like luxury apartments and villas in Warrnambool, Victoria, near the Botanical Gardens and beach, in operation for 20+ years. SiteMinder delivered a lift in bookings of 10%, grew its own-website bookings and eliminated double bookings, with setup done in a single week.
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SiteMinder customer success stories in New Zealand
Attic Backpackers, Auckland
Attic Backpackers is a central-Auckland hostel that had been managing distribution across multiple OTAs manually and in fragmented fashion. SiteMinder allowed it to recapture back vital staff time, save several minutes per guest at check-in and drive more direct bookings via Demand Plus.
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Ratanui Lodge, Pohara
Ratanui Lodge is a ten-room contemporary boutique retreat steps from the beach at Pohara in Golden Bay, near Abel Tasman National Park, part of Capstone Hotel Management with a public restaurant, bar and day spa. SiteMinder UltraSync allowed it to turn five-minute rate changes into a few clicks and take its pricing strategy with rates synced straight to its PMS.
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